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Agents
Michael – Golden
Elizabeth Lincoln
Pedro – Afonso
Departments
Accounting and Finance
Human Resource Management
Marketing
Purchasing
Production
SLAs
72h
24h
48h
Uncategorized
Statuses
In Progress
Resolved – Fixed
Open
Resolved – CNR
Resolved – Incomplete
Reopened
Resolved – Won’t Fix
Topics
Bug
Feature request
Task
Order
Priorities
Major
Normal
Minor
Critical
Dashboard
Tickets
Single Ticket
Search Tickets
Search Tickets – Advanced
Ticket List
Open a Ticket
Agents
Michael – Golden
Elizabeth Lincoln
Pedro – Afonso
Departments
Accounting and Finance
Human Resource Management
Marketing
Purchasing
Production
SLAs
72h
24h
48h
Uncategorized
Statuses
In Progress
Resolved – Fixed
Open
Resolved – CNR
Resolved – Incomplete
Reopened
Resolved – Won’t Fix
Topics
Bug
Feature request
Task
Order
Priorities
Major
Normal
Minor
Critical
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